At GELUOXI AUTO-PARTS, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy is designed to provide you with a hassle-free experience.
Return Eligibility
You may return items within 30 days of receiving your order, provided that:
- The item is in its original condition, unused, and with all packaging intact.
- The return request is made within the specified timeframe.
How to Initiate a Return
- Contact Us: Please reach out to our customer service team at [email address] or [phone number] to initiate your return.
- Provide Information: Include your order number and details about the item(s) you wish to return.
- Return Authorization: Our team will provide you with a return authorization and instructions on how to send your items back.
Return Shipping
- Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
- We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
Refund Process
- Once we receive and inspect the returned item, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method used at the time of purchase.
Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Customized or special order products
- Opened or used items that are not in original condition
Exchanges
If you would like to exchange an item for a different size, color, or model, please follow the same return process outlined above and place a new order for the desired item.
Contact Us
If you have any questions or need assistance regarding our Refund and Returns Policy, please don’t hesitate to contact us at [email address] or [phone number]. Our team is here to help!
Thank you for choosing GELUOXI AUTO-PARTS! We appreciate your business and look forward to serving you again.