Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Delivery times typically range from 3 to 7 business days, depending on your location and the shipping method selected at checkout.
To create an account, simply click on the “Sign Up” button on our website and fill in the required information. Once submitted, you’ll receive a confirmation email to activate your account.
To change your shipping address, log in to your account, go to the “Account Settings” section, and update your address. If your order has already been placed, contact our customer service for assistance.
You can track your order by logging into your account and visiting the “Order History” section. You will also receive a tracking link via email once your order has shipped.
We do not store your credit card information on our servers. All transactions are processed securely through a third-party payment processor.
Sales tax is charged based on your shipping address and applicable state laws. The tax amount will be calculated at checkout.
Yes, we offer international shipping to select countries. During checkout, you can enter your address to see if we deliver to your location.
In most cases, items will be shipped together in one package. However, if you order multiple items from different warehouses, they may arrive in separate packages. You will receive tracking information for each shipment.
If you need to swap an item
Returns and Exchanges
Our returns policy allows you to return items within 30 days of receiving your order, as long as they are in their original condition and unused. For full details, please refer to our Refund and Returns Policy.
We apologize for the inconvenience! Please contact our customer service team within 7 days of receiving the wrong item. We will provide instructions for returning the incorrect item and sending you the correct one.
If your order arrives damaged, please take photos of the damage and contact our customer service team within 48 hours of receiving the item. We will assist you with the return process and arrange for a replacement or refund.
Once your return is authorized, we will provide you with a return shipping address. Please follow the instructions given by our customer service team.
You can reach our customer support team via email at contact@geluoxi.com . Our representatives are available 24/7 days to assist you.
If you realize you entered the wrong shipping address, please contact us immediately. If your order hasn’t been processed yet, we can update the address for you. If it has already shipped, we will provide guidance on how to proceed.
If you need to change or cancel your order, please contact us as soon as possible. We can accommodate changes if the order hasn’t been processed. If it has shipped, you will need to follow our returns process.
Yes, if an item is sold out, you may have the option to pre-order it. Please check the product page for availability and details on expected shipping dates.